Our Service Reviews
We had a really difficult plumbing issue. Plumbing Master's took over after the initial company made a mess and the situation worse. Plumbing Master's came in, they were very prompt, professional and extremely helpful during a very difficult renovation ...project. We have since continued to hire them for other projects and will use them in the future if the need arises. A special thank you to Lester Luggo for doing an outstanding job on our latest work project. Thank you to all the workers that helped out on our project as well!
Mike was a true professiona . Did a great job. Will always use Plumbing Masters.
The staff of this company has been VERY well trained to be customer service specialists. They take initiative to be in contact to confirm appointments (multiple times and with various media), give 30 minute windows prior to tech arriving, and technician ...calls from the site (if you are not there with him) to explain what the issue(s) are. An email arrives with a report before you're even off the phone with the technician. Super professional!
After finding the problem, he explained what he had to do to solve it.As he was working, I ask questions and he answered them, letting me know what and why he was doing it.
Benjamin Yost communicated with me upon arrival. Came in, finished the job quickly, and professionally. before calling plumbing masters i had several so called plumbers including rooter ranger. very happy with the service, will be calling them again for ...any future plumbing needs!
Plumbing Masters is very communicative about their appointments. I was always in the know as to times and arrivals. Todd was nice, professional and explained everything he looked at to me. He had our plumbing problem fixed in no time!
I was pretty upset when I realized a year and a half after I bought my house our outside shut off valve was not in working order! How did my inspection not catch that?! Well Eric came and installed a brand new shut off valve. He was very friendly and ...informative. I am very happy and I even got to use a coupon to save some money. I will definitely call them again for any plumbing needs.
I was very pleased with Mike Pace,very knowledgeable and does great work I would recommend him again an I will be contacting you in the future when help is needed Thank you Rodney H. Robbins
Mike is a true professional, knowledgeable, friendly, experienced. Spent time exploring and fully explaining the potential sources and various options of our repair. Went way beyond the extra mile. Would highly recommend.
They always do an excellent job.
He was very informative and no pressure and job well done
I purchased a home in November and hired Plumbing masters to assist me with the bathrooms, shower, toilet installs, washer etc..Everything went really well. Mike from plumbing masters not only did hookup of plumbing and relocated a water source turning a ...single sink vanity into a dual sink vanity but helped me with purchase of tub and appropriate hardware for the tub. Same with vessel sink and hardware /faucet in 1/2 bath. Very professional, trustworthy, friendly, put me at ease. He helped me during the entire 2 month renovation. Mike and plumbing masters worked with my schedule, truly like family. I have made a friend and a great resource for other trades through Mike and plumbing masters. I financed all the plumbing work through them. Mike and the entire company deserve accolades and 10+ star rating! I highly recommend them to anyone!! I will not go anywhere else for my plumbing needs!
Recently had plumbing masters solve a hot water problem with our kitchen faucet. The technician solved the problem right away. Seems this faucet has a thermostat built in it and caused the valve not to open on hot side. The very next day another ...technician arrived and replaced the item. Only took a few minutes and after the repair the work area was spotless. Both technicians were very courteous and professional. Would recommend Plumbing Masters for all your plumbing needs.
This is the first time that I've used this company and I loved everything about the company and the technicians that they sent out. I will never use another company. Their expertise and friendliness and kindness and trustworthiness were unmatched. Eric ...and Lester did a wonderful job and provided all the information I need it beforehand.
I have used Plumbing Masters many times and I would not use anyone else. They have arrived when they said they would and have done the job in an efficient and professional way. Thank you very much for being ethical and reliable.
James helped to snake/clear a kitchen drain. Very professional & very nice guy to chat with. Shared what he was doing throughout the process and helped to clear my cog that was much further in pipe than what my "lightweight" snake could have addressed. ... I would highly recommend this company.
Beware They Are Dishonest and will Rip You Off! They said they would charge me $49.95 for a drain clean out in my laundry room. They didn't clear my drain. Brad Smith came to my house. He didn't clear the drain. He said I needed a clean out. He ...said it was going to be $898. He then said he put a camera in my drain and said the drain had water in it? He said the only fix was to replace all the drain pipes in my backyard. He said it would be between $7-$9000!!!! I told him to stop all work and that their company are like car salesmen. He still charged me $366 and my walls are all damaged! I had an honest plumber come today. I don't want to mention their names because this might not post. They only charged me $100 to clear the drain and it has a 30 day warranty. I couldn't sleep last night because I almost got taken for a ride. AGAIN THIS IS A RIP OFF WAITING TO HAPPEN!!!! BEWARE!!!!
Brad did an excellent for us would definitely recommend.
My plumbers name was Dante. Office called me and said he would be at my house in 1 hour. I was scheduled 1-6pm and it was 12pm! Great! Plumber showed up in 20 minutes! Not Great! I needed a snake ran from backyard cleanup to ally. He first recommended a ...hydro jet. $950.00! Nope. I asked how much for snake $289.00! Not Happy! He left. I was referred by my neighbor who had snake and Camera test for $90.00! Looking elsewhere!
On time, friendly, helpful, and seems honest. Quick response! Great service.
My technicians Jessie and Levi were awesome. They were on time, polite, professional, and upfront/honest. Jessie explained my entire plumbing layout to me in an easy to understand manner. They saved me thousands of dollars by his presistence in fixing my ...problem as cost effectively as possible. They had great attitudes and we're very personable. Would definitely recommend.
This is the second time we have used Plumbing Masters. Ben was efficient with diagnosing the issue (our shower handle leaked) and he replaced the cartridge and it no longer leaks. Straight-forward in handling the issue at a reasonable cost. We will use ...Plumbing Masters again and would recommend them to anyone.
Everything about my experience with Plumbing Masters has been A+. Customer service has been excellent, I received a competitive quote for the work I needed done, and Ben Yost was professional, an excellent communicator, and did an awesome job installing ...an outdoor shower system I wanted for my residential spa area. He was available afterwards to remedy a plumbing issue I happened to mention to him without having realized the severity of the problem. He instructed me on what procedure to follow to better avoid the same situation from happening again. I am extremely pleased with all aspects of doing business with Plumbing Masters and would recommend their services to friends and family alike.
Great customer service. We needed an emergency repair for our commercial building and they arrived in just a few hours. Very professional team.
Timely, professional, friendly service technician Nick made this easy!
I was very pleased. Adolfo was professional, helpful, and explained the services he performed.
I would definitely recommend Plumbing Masters and ask for Levi because he was absolutely amazing and got things done correctly and is very polite and the company is very fair! I will never use another plumber
Awesome service and very detailed inspection of all the plumbing in my 38 year old home - he found some issues that needed a little TLC and made recommendations and made an estimate of how much it would cost. Very reasonable.
1-31-2020 Vans 1603 and 1708 driving recklessly on Olive Ave., almost caused two accidents
I was so pleased with Drake and you guys for not ripping me off! that I even tipped him because there was no charge😀😀👍🏻I'm online trying to do a review for you, but Google is not letting me write the review for some reason🤔It's not ...functioning...got two business cards from him to refer you to others in the future! thank you for keeping your word it was a simple fix I had an airlock in the line and he found it right away as a consumer I couldn't be more happy thank you very much👏👏👏👏
Plumbing Masters scheduled our appointment for flushing and maintaining our water heater within days of our call. Nicholas was very pleasant, professional and efficient...only here about 15 min. Gave very good advice about maintaining the hot water ...heater for the future and did not try to upset a new tank.
Josh was incredibly professional! He went the extra mile to help us with our hot water heater! I highly recommend this company!
Eric Hirsch is very knowledgeable about his craft and is a good guy. I'll be requesting him as a plumber in the future.
Lester has been at my property several times. He’s a great promoter for Plumbing Masters. Lester is very professional and always friendly. He communicates the job before, during, and after; leaving no doubt and no unmet expectations. He works hard ...and fast and operates equipment with surgical precision.
Josh did a wonderful job. He explained everything and was very polite and courteous. Same day service.
Outstanding...very satisfied with the courtesy and professionalism of our service tech...Adolfo!!!
Thanks to Plumbing Master's and Todd was nice and interacting with me. He gave feedback to my questions and gave recommendations to some issues I have with pending projects I have going on.
Drake was very knowledgeable, friendly, concerned, & prepared. He reviewed our problem thoroughly & gave us instructions on how to deal with our specific problem. We felt lucky to have assigned to our address.
Great company to do business with. Always on time great work no mess and decent prices
Devante Hopkins was extremely knowledgeable and professional! Every question I had was answered and he was very thorough and clean with his repair. I would definitely recommend Plumbing Masters and use them in the future
Very professional, found my sewer line and water meter. Saved me lots of aimless digging.
Davante was great he was very detailed and knowledgeable. Very pleased with my experience with Plumbing Masters!
Nick was very professional, kind and easy to talk to. He was in and out within a very short time. Answered my questions and shared a quick tip to help me with buildup. Overall I would say I had an awesome experience. Thanks
I was able to get an appointment for Christmas Eve day. I had a drain problem at my kitchen sink. Arrived on time and took care of my problem within an hour. I mentioned I had seen a coupon on their website and was given this price. I was very pleased ...with the service I received.
Good guy, he explained our situation clearly! I appreciate the communication Todd!
Came home from work to find my hot water heater leaking. Called Plumbing Masters. By 8:00, I had a new one installed and working. Awesome!
The technician Ben that came to my house was awesome! He was very courteous and very knowledgeable and did an amazing great job! We had a backed up sewer line. Ben got it fixed and made sure it was working properly before he was done. I would highly ...recommend this company! Thankyou!
They offered me a Saturday appointment which is not standard due to my work schedule. Very friendly on the phone with appointments available within that week. The technician was nice and straightforward about what he had to do and how long it would ...take.. He was honest about what he found, not pushy about buying anything and gave upfront estimates in case I changed my mind. I will trust Plumbing Masters with issues in the future. Thank you for your service.
We had a major slab leak and had to redirect the hot water to our kitchen. This has been a difficult job - Josh was on the job all day bypassing the old pipe, Not easy based on our small attic. Josh was clean, neat, careful in where he made cuts to ...get the pipe run through. A really pleasant man who we think did an awesome job. Thank you Josh!!
Top notch! I would recommend them to anyone. Fast, efficient, and very helpful. Also friendly!
We were very pleased with the service. They were punctual, reliable & quick with job. We were very happy. Thank you Plumbing Masters & to the technician Nicolas.
Called regarding a sewer line that was crushed by tree roots. Tech came on schedule and did a thorough inspection with a camera before giving me a competitive quote and lots of information. I didn't end up using Plumbing Masters (decided to do the work ...myself instead) but was impressed with them and would recommend them.
Nicholas was professional and informative. The job was done quickly, with no mess and completed. I was very luck to have spotted the special of $59. So not only was the job done but I got a great price.
Very nice and gave helpful advice
Took the time to explain what he was doing and didn't rush the job. Very clean and very polite.
Mr. Michael McBride was punctual and professional in 'fixing' our leak from PLUMBING MASTER'S original installation. We expected service sometime between noon and 6 PM. Within 1-hour of our call, Michael was at our home. Very professional.