Our Service Reviews
Haven’t decided yet but definitely in the running
These guys were Personal, professional, honest and very fairly priced.
Mike, supervisor from Plumbing Masters, answered all my questions and was able to diagnose my problem over the phone. He was very professional and thorough. I appreciate his consideration in trying to save me from paying for an unnecessary service call. ...When we decide to do our bigger plumbing project we will definitely call Mike again.
Two technicians arrived on time. Since the problem had rectified itself and there were no error codes on the tankless water heater, the technicians couldn't determine a cause for the problem. They checked that the unit was functioning properly and ...advised that I should look for an error code if the problem happened again. They did NOT try to sell me additional services.
Ben was very professional, great service, knowledgeable and wasn’t A pushy sales person. Very pleasant to deal with.
This company overcharges people got charged 5,400.00 for a broken pipe under my mobile home guy spent 6 to 7 hours at my house, I get that it was a messy job just think the cost was a bit too high. Not only that the guy made it sound like it would be a ...two to three person job and that they would have to rehang my pipe, blah blah just mad cause I feel I was overcharged. 6 to 7 hours they must be charging 500.00 an hour wish I made that at least I could pay for this bill they gave me! Update. They did fix my problem right. now that I have been doing more work on my house and understand what the cost should have been I feel very ripped off. Broken drain pipe in crawl space, 1. saw the broken piece off, cost free,. 2. Measure the new drain pipe about 1foot guessing 15.00 at most. 3. Coupler 15.00. 4. Glue 1.00 That’s 31.00 in supply’s, tech gets paid what 23.00 an hour? 6*23.00= 138.00. Receptionist has to get paid as well. Man just don’t get some company’s I would rather stay small and be honest and kind and help people, maybe the rich can pay for this but most people can’t afford these kind of prices. This took me 3 years to pay off and I am still trying to find a honest plumbing company, I have gone under my house dozens of time now fixing thing myself because I don’t trust people. I had to clean up that sewage under my house and it took me a week to clean it up I also had to take vacation to do it. 52 bags to get it clean. I am an honest person who does not deserve to be taken for a ride and I have been upset for 4 years about how much this job cost. I just don’t get the price quote at all, I understand the price was upfront but I had an emergency and felt that I had to get it done. By the way Brian I see you responding to a lot of people on here which is good I am glade you do that I just hope it is not the receptionist and actually you. I did not mention that I also had the jet drain thing done to my house which needs to account for your 958.00 to pay for the 40k machine so maybe my job should have cost 1500? 1700 at most. Guess there is a lot of overhead
Ben was on time and very courteous and helpful. The $29.95 service call was great since it turned out that repairing our water softener would cost more than it was worth.
Toby was my technician. It was a very timely, professional, and competent visit.
The tech was very professional and I felt at ease with him. Very professional in his appearance.
Dependable and professional. Good work at reasonable prices.
Ben was awesome very professional Define job it is such a good job I have him coming back in a few weeks to service my water heater as well thank you Plumbing Masters
Brad Smith did a great job explaining our plumbing issues. He was thoroughly went over the details of the work that needed to be done.
Last night at 11:30 p.m the speak it behind the refrigerator for the ice maker broke Water started coming under the refrigerator so I'd already had Drake Aiden sometime ago repair my shut off valve outside so I ran and shut the water off cleaned up ...everything the next morning I called Plumbing Masters and they scheduled me for someone Saturday between 12 and 4 they got an opening earlier at 10 and said Drake Aiden out he had to go get a part was back in a timely manner and within 10 minutes he had everything up and running. I will always use Plumbing Masters every time I've called them I've had nothing but success I will recommend them to all my friends and family
This is the best plumbing company to go with! Very reliable and knowledgeable. I am very happy customer will refer to everyone and anyone . Thank you to Eric H for being very helpful and being safe at the same time .
They were unable to locate my leak, but were honest and helpful in providing alternative options
Deceptive advertising... A few days ago, we had the misfortune of having a slab leak in our home. Responding to a coupon for "Slab Leak Detection Repair Consultation" on a website (see screenshot below), I telephoned Plumbing Masters and explained that ...we specifically have a slab leak and wish to take advantage of their advertised special. After discussing our problem in more detail, the phone representative kindly offered to wave the $29.95 Slab Leak Detection Repair Consultation and promptly scheduled an appointment with one of their trained technicians. This was music to my ears. 7 am the following day, Plumbing Masters telephoned and informed us that the serviceman was currently on his way. When he arrived, the tech quickly glanced at the slab leak (located behind the broken drywall beneath our kitchen sink) and then proceeded to where our hot water line cuts off in our laundry room. Then, within only a matter of minutes, the technician explained that Plumbing Masters will need to schedule another serviceman who is trained and equipped in leak detection, and that such a service call would cost us hundreds $ more. Not only did this leave me extremely frustrated, but also angry that Plumbing Masters obviously wasted both our time. I even voiced my dissatisfaction immediately by calling Plumbing Masters back, but sadly that effort proved a complete waste of time too. So thanks for nothing Plumbing Masters.., except for proving that you are NOT the "Top-Rated Leak Detection Service Near You in Phoenix" as publicly advertised!
Always on time and super friendly! They wear masks, foot covering and gloves so you feel extra safe. Also, dressed professional and clean. Brad fixed our plumbing issue and was very knowledgeable. Thanks. Highly recommend.
I have had plumbing Masters out a few times now they really are great to deal with, extremely professional and customer service focused which is a lost art these days thanks again PM!
Brad is very polite and prompt. I have a quote to have the drain pipes in my home cleaned with hydro jet, but the quote is much more than I wish to invest to have my pipes cleaned out.
I was very pleased with Mike Pace,very knowledgeable and does great work I would recommend him again an I will be contacting you in the future when help is needed Thank you Rodney H. Robbins
Wonderful technician! Nick was polite, friendly and professional! 10 Stars for Nick! We will be having Plumbing Masters do ALL Our plumbing concerns! Heard about your company on KTAR and ‘Gatos’ recommendation!
Mike was great - very nice guy and informative.
Mr. Hirsch was fair and honest and upfront about my options. He suggested the best way to approach the issue and explained the impact of the other approaches. I couldn't have asked for a better assessment. I would certainly call Plumbing Masters again.
We had an emergency leak in my office. Levi went through the whole house to detect where the leak was from. Turns out not the plumbing but our hv in the attic. He was sooooo good to narrow it down so we can get hv and restoration! He is very professional ...and knowledge in his profession! I give him two thumbs up. 👍
Our experience was excellent😊‼️Nick was a superstar!
Eric was very helpful and gave great advice and recommendations about my bathroom faucets! He’s very knowledgeable and gave me honest information so I can make the best decision moving forward!
Devonte Hopkins came to the house on time. Us up and running. After he left there was a problem that developed based on the house being old. call plumbing Masters they sent the money back out he was here very quickly took care of the problem and was on ...his way. Couldn't be more pleased.
Michel was a very gentleman like and always informed me on what he was doing and asking for my opinion. And also did fine work
Eric was prompt,courteous, professional, and very knowledgeable.
Devante came out to diagnose my water heater for $29.99. My pilot light had gone out and I new I couldn’t be anything major because my heater was only four years old. Came out and basically did nothing and said That there’s three different parts that ...could be bad and he said he would list them on the receipt, which he did not. He also told me the best thing to do is To just get a new water heater because the one that I had was basically a cheap one and there’s so many better ones on the market now, which I thought was very rude. He left did not charge me the 2995 but did not write anything on the slip as far as what the parts were that he thought I would need to fix it so I had to call the company and he called me back and said that oh I guess I forgot to write it down I’ll text you with the parts are which he did but was very unprofessional. After he left I checked with my warranty on my water heater and it was still under warranty through Sears and it’s a Kenmore heater so I had Kenmore come out the following day and their diagnosis on the water heater was it didn’t need any new parts it just needed to be flushed out! So this tech, Devante was trying to scam me. He could care less about diagnosing what was wrong with my w. heater, he just named 3 parts that could go wrong with a w. h. Probably the only 3 parts of a wh that could go bad. You would think flushing it out would be the number one issue that he would of said, but again he didn’t care I was his last call of the day and he just wanted to be done for the day. I’m amazed that Plumbing Masters hires techs like this or maybe they encourage there techs to write orders that are LIES. Don’t use them, they will tell you something is wrong when it IS NOT
Mike was great. Came when he said he would, explained everything I did wrong (lol) and went through the replacement procedure. Was done quickly, very clean, wore a mask. Overall great. My only downside was, that it took 48 hours to get them to the ...house. Most other places were the same or worse though. So maybe we need more plumbers ? Thanks
Mr. TODD was very professional,answered all my concerns. But your pricing for a salt soft water replacement at 3200.00 was just to high. He represented the company with highest regards. Sorry for not being able to use you.
Mine wasn't a major problem, but they were great from first calling the office to make the appt. to finish. Drake was prompt, professional & on time & had the job done quickly! Email & text prior to arrival with who was coming was nice too.
Very professional and fair. Did a great job and explained everything to me. Would recommend Plumbing Masters to friends and family.
Eric was very professional and informative.
I was having water softener issues and used their 29.95 diagnostic special. I figured the tech would be in and out because of the price, but Nick B did not rush. In fact, he called the manufacturers service line and waited on hold for them. He ...explained to me everything that was wrong (installation wise) and gave me my options for how to correct the issue and the pros and cons of each. I was very impressed. On time, professional, personable, knowledgeable, no hard pressure sell, and took his time to make sure I understood everything. I will definitely call them for help in the future.
They (Todd had another technician with him but I can't remember his name) We had to order the part from manufacturer, which Todd did over the phone. Will have to wait for the part so no repair was done at this time. Very courteous and easy going. We ...had him look at another valve which was also a cartridge issue. Would recommend to others.
Very thorough & explained things to us in a clear manner
I received excellent service from Nick at Plumbing Masters. He was very informative and efficient.
Todd did an awesome job. He's efficient friendly and detailed. We would definitely call him out again to help with any plumbing needs we have. Thank you Todd for your professionalism. Blessings
Brad was very informative and professional. He explained all the options we had available and helped us decide what would be right for us financially. We were pleased with his service and thankful he was able to get us back to having use of our ...bathrooms! We had a clog in the main line and no ground access to clear the line. Brad (and Lester) got the line cleared with high pressure and set us up to get ground access installed the next day so any future clogs can be addressed easier and safely! Thanks Brad for all your help!
Todd was knowledgeable and friendly. Quick response time from initial inquiry to the estimate and a completion date. I highly recommend them to others.
I really love plumbing Master they're the best 100% including Ben is a very hard worker give him 10 Stars ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
My overall experience was great! The lady on the phone scheduled my appointment and verified the time on the day of. Drake called me 30 min in advance to notify me he was on the way. He arrived on time and cleared my shower drain without any problems. He ...also was sure to clean up the area once he was done which was a big plus. I would definitely utilize them again in the future and recommend them to others! Thanks again!
Brad was very nice and he helped immensely. I will be using this company for all of my plumbing needs. Update - I contacted Brad a second time and he eased extremely helpful. I will be sure to refer this company any chance I get.
Brad S. came on time to inspect my gas water heater. Because there was no need for service or repair he did not charge for the service call. What a great blessing to start my day. Peace of mind and someone generous enough to sacrifice his time! That's ...pretty rare these days!
Eric and Ben were educational. Gave me options. I felt very comfortable with both. Honest and straightforward.
Lester was outstanding. Also the young ladies at Plumbing Masters Thani dealt with in the phone were Outstanding. I believe their names were Erin and Shannon. Not sure about the correct spelling. A real pleasure to deal with.
I called in need of immediate service and had a technician at our house within 2 hours. Service was done with great quality and professionalism and fixed the problem! Thank you.
Levi was very professional and friendly. He solved our drain issues promptly. I highly recommend him.
Do yourselves a favor and call this team first! If Brad is any reflection of their culture and values, you will be happy with anyone that arrives at your house to solve your problem! Brad not only solved my issues, he taught me what was going on so I ...could learn as well. He also worked around two of my curious kids and one of my very friendly and loving dogs. Even the originally scheduling call was friendly and they came out the same day!! What a nice surprise it was to work with Plumbing Masters!
Lester showed up on time, was extremely professional and honest, with a will to just help us. We received prompt same day service! Thank you Lester!
Mike was the true professional and answered my questions about water pressure and circulating pumps while waiting on the water heater flush. I am extremely happy with the service from Plumbing Masters and especially Mike Pace. I will be using Pluming ...Masters in the future as well as recommending them to my friends. Carlan Kraft Sun City Grand
I had 2 toilets installed which also included two new shut off valves, the price for just the toilets was competitive and included the toilet seat which the competitor's price did not include. The toilets are American Standard Cadet which does have a ...powerful flush. My original install date got postponed and rescheduled for a week later and I received $50 off the original price quoted. Install went fairly well, although the technician did wear foot coverings I did have a stain on my carpet from what appeared to be the from stepping in a piece of the old wax ring. I felt the self closing toilet seats installed were cheap mainly because they were plastic and not because they didn't work correctly. I ended up replacing them with self closing wood seat which are much sturdier. One of the toilet tank tops didn't seat real well and rocked when pushed on. The company called and wanted to survey my experience, when I made these issues known they immediately agreed to come out to handle my complaints, they day after Drake drake came out he brought a new tank top which fits great and he cleaned the carpet stains. It should be known that he was not the technician who installed the toilets. The only complaint I have is the toilet seats, had I known they were going to be plastic which I didn't realize until after the technician had left I would have preferred to have the choice of purchasing and installing my own which I ended up doing myself anyway. All in all I was happy with the service I received , would use them again which I plan to do and recommended them as a reputable plumbing company.
Had an emergency on the weekend and Plumbing Masters helped us out. Very professional.
I trust their quality of work, and they dont pester me with upsells. Ben was professional and engaging and gave me great advice, as well as did a quality install.
Both techs that came to install my new water heater were very knowledgeable. They did the job quickly and efficiently. Price was on a par with other companies. Thanks to Todd for not making me feel dumb and answering my questions.
Ben Y. was punctual, extremely courteous, and very knowledgeable about his job. He did a very good job on my water heater. I'll ask him to come back next year!! Linda G.
Technician was very professional and knowledgeable. Technician was very personable.
Excellent work. Very responsive to every situation. We highly recommend Plumbing Masters. Thank you Eric, Mike, and Levi.
Eric was very helpful. Pleasant to work with.